The Age
·australia
·9 hours ago
Jane Caro critiques online shopping's impact on personal retail connections
On November 15, 2026, columnist Jane Caro reflected on the loss of personal connection in retail. "The dehumanisation of the marketplace began with supermarkets and hypermarkets," she wrote. The rise of online shopping has left consumers feeling like prey, unable to access human customer service when issues arise.
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Published 14 Nov 2026, 18:00 UTC · Updated 14 Nov 2026, 18:20 UTC
Summary by OZbrief Editorial. Original report: The Age. Editorial policy · Corrections
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