Consumer dissatisfaction rises as shopping becomes a dehumanized experience
Consumer behavior has shifted from individual relationships with shopkeepers to a dehumanized experience, leading to dissatisfaction with modern retail. Jane Caro notes, 'Consumers don’t make decisions, they just compulsively serve their own greed.' This change has resulted in a decline of customer service as shoppers struggle to connect with human representatives during transactions.
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Published 14 Nov 2026, 18:00 UTC · Updated 14 Nov 2026, 18:10 UTC
Summary by OZbrief Editorial. Original report: SMH. Editorial policy · Corrections
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